Refund policy
Return and Refund Policy
Returns
Customers may request a return within 14 days of receiving their order.
To be eligible for a return, the item must:
• Be unused and in its original condition.
• Be returned in the original packaging.
• Include all accessories and documentation, if applicable.
Non-Returnable Items
The following items are not eligible for return:
• Opened or used beauty and personal care products
• Gift cards
• Clearance or sale items
• Personalized or custom-made products
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at:
novamartja@gmail.com
Please include your order number and photos of the item received.
Refunds
Once the returned item has been received and inspected, we will notify you of the refund status.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.
Shipping Costs
Original shipping charges are non-refundable unless the return is due to an error on our part or a defective item.
Contact Us
If you have any questions about our return and refund policy, please contact:
NovaMartJa
Email: novamartja@gmail.com